Receptionist Training
Course Description:
Shows receptionist unique phone and voice mail features to enhance skills specific to receptionist job description. Through hands-on training and instruction, the user will learn how to:
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» announce callers to executives
» check
general and specific voice mail boxes
» park
calls
» page
employees
» transfer
calls off premises (if possible)
» utilize
conference features
» monitor
phone usage
» transfer
calls to voice mail |
Who Should Attend:
Company receptionists, especially recently hired receptionists.
Basic Telephone User Training
Course Description:
Teaches students how to efficiently and effectively use company phone system. Through hands-on training and instruction, the user will learn how to:
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» place
internal and external calls
» program
phone
» use
and maintain autodial and speed dial functions
» take
advantage of LCD and "hot" buttons
» utilize
features such as park, page, pick up, call forward, call
duration, etc. |
Who Should Attend:
All personnel using company telephone system.
Basic Voice Mail User Training
Course Description:
Teaches students how to efficiently and effectively use and operate company voice mail system. Through hands-on training and instruction, the user will learn how to:
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» set
up and access voice mail
» retrieve
messages internally and externally
» send & receive
messages, including listening and recording features
» set
up delivery options and special system features,
including time & date stamp
» transfer
callers to voice mail & specific boxes
» navigate
into voice mail boxes |
Who Should Attend:
All personnel using company voice mail system.
Basic Telephone and Voice Mail Training
Course Description:
Basic Telephone User Training and Basic Voice Mail User Training can be combined into one class.
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