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Priority Service.
All Maintenance clients receive service priority. |
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Hardware Maintenance and Replacement.
We will provide service on hardware to keep the equipment in good working order. We will also replace equipment whenever necessary. |
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Guaranteed Emergency Service.
Two-hour guaranteed emergency response time. 24 hours per day, 365 days a year. |
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Guaranteed Routine Service.
Routine service is guaranteed to be provided within 24 hours between 8:00 a.m. and 5:00 p.m., Monday through Friday. |
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Discounts.
A 15% equipment discount is offered for all Moves, Additions & Changes (MACs). |
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Training.
Customers receive training when required. |
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Telephone Tech Support.
Customers receive free technical support. |
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Physical System Inspection.
Once a year, UTDI will inspect customer's equipment to make sure it is in proper working order. |
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Programming Back-Ups.
Once a year, UTDI will generate a program backup for recovery purposes. |
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Assigned Technician.
Clients are assigned a preferred technician who is most knowledgeable about their company and telecommunications system. This technician will provide service whenever possible. |
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24x7 Emergency Service.
Emergency service for any major system failure will be performed by UTDI 24 hours a day, seven days a week. |
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System Records & Survey.
Client will receive complete set of system records. This includes equipment record, network services record and system information such as list of extensions, list of ports, etc. |
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Spare Equipment Kit.
Customer receives a spare telecommunications equipment kit that includes: phone(s), handsets, handset cords, line cord, user and system administrator manuals. |
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Network Services Order Placement.
UTDI will manage any telephone company or network services orders upon request. |
