UTDI offers flexible maintenance plans to manage your ongoing telecom costs.
Our Premium Service Plan is designed to meet all your telecommunication service needs -
From lines to hardware, telecom updates to consulting. This comprehensive, full-service plan covers every aspect of your telecom requirements while allowing you to budget your telecom expenses.
Benefits Include:
Get pricing for
an extended warranty plan
Priority Service.
All Maintenance clients receive service priority.
Hardware Maintenance and Replacement.
We will provide service on hardware to keep the equipment in good working order. We will also replace equipment whenever necessary.
Guaranteed Emergency Service.
Two-hour guaranteed emergency response time. 24 hours per day, 365 days a year.
Guaranteed Routine Service.
Routine service is guaranteed to be provided within 24 hours between 8:00 a.m. and 5:00 p.m., Monday through Friday.
Discounts.
A 15% equipment discount is offered for all Moves, Additions & Changes (MACs).
Training.
Customers receive training when required.
Physical System Inspection.
Once a year, UTDI will inspect customer's equipment to make sure it is in proper working order.
Programming Back-Ups.
Once a year, UTDI will generate a program backup for recovery purposes.
Assigned Technician.
Clients are assigned a preferred technician who is most knowledgeable about their company and telecommunications system. This technician will provide service whenever possible.
24x7 Emergency Service. Emergency service for any major system failure will be performed by UTDI 24 hours a day, seven days a week.
System Records & Survey.
Client will receive complete set of system records. This includes equipment record, network services record and system information such as list of extensions, list of ports, etc.
Spare Equipment Kit.
Customer receives a spare telecommunications equipment kit that includes: phone(s), handsets, handset cords, line cord, user and system administrator manuals.
Network Services Order Placement.
UTDI will manage any telephone company or network services orders upon request.
Corporate Headquarters
425 Second Street
San Francisco, CA 94107
