| Receptionist
Training
Course Description:
Shows receptionist unique phone and voice mail features to enhance
skills specific to receptionist job description. Through hands-on
training and instruction, the user will learn how to:
|
• announce
callers to executives
• check
general and specific voice mail boxes
• park calls
• page employees
• transfer
calls off premises (if possible)
• utilize
conference features
• monitor
phone usage
• transfer
calls to voice mail |
Who Should Attend:
Company receptionists, especially recently hired receptionists.
Basic Telephone User
Training
Course Description:
Teaches students how to efficiently and effectively use company
phone system. Through hands-on training and instruction, the user
will learn how to:
|
• place
internal and external calls
•
program phone
•
use and maintain autodial and speed dial functions
• take
advantage of LCD and "hot" buttons
•
utilize features such as park, page, pick up,
call forward, call duration, etc. |
Who Should Attend:
All personnel using company telephone system.
Basic Voice Mail User
Training
Course Description:
Teaches students how to efficiently and effectively use and operate
company voice mail system. Through hands-on training and instruction,
the user will learn how to:
|
• set
up and access voice mail
• retrieve
messages internally and externally
• send &
receive messages, including listening and recording features
• set up
delivery options and special system features, including time
& date stamp
• transfer
callers to voice mail & specific boxes
• navigate
into voice mail boxes |
Who Should Attend:
All personnel using company voice mail system.
Basic Telephone and
Voice Mail Training
Course Description:
Basic Telephone User Training and Basic Voice Mail User Training
can be combined into one class.
|
