UTDI offers flexible
maintenance plans to manage your ongoing telecom costs.
Our Premium Service
Plan is designed to meet all your telecommunication service
needs -
From lines to hardware, telecom updates to consulting. This
comprehensive, full-service plan covers every aspect of your
telecom requirements while allowing you to budget your telecom
expenses.
Benefits Include:
Get Pricing for our maintenance
plan:
Have a Technician contact
you - or - Request Service
Priority Service.
All Maintenance clients receive service priority.
Hardware Maintenance
and Replacement.
We will provide service on hardware to keep the equipment in
good working order. We will also replace equipment whenever
necessary.
Guaranteed Emergency
Service.
Two-hour guaranteed emergency response time. 24 hours per day,
365 days a year.
Guaranteed Routine
Service.
Routine service is guaranteed to be provided within 24
hours between 8:00 a.m. and 5:00 p.m., Monday through
Friday.
Discounts.
A 15% equipment discount is offered for all
Moves, Additions & Changes (MACs).
Training.
Customers receive training when required.
Physical System
Inspection.
Once a year, UTDI will inspect customer's equipment to make
sure it is in proper working order.
Programming Back-Ups.
Once a year, UTDI will generate a program backup for recovery
purposes.
Assigned Technician.
Clients are assigned a preferred technician who is most knowledgeable
about their company and telecommunications system. This technician
will provide service whenever possible.
24x7 Emergency
Service. Emergency service for any major
system failure will be performed by UTDI 24 hours a day, seven
days a week.
System Records
& Survey.
Client will receive complete set of system records. This includes
equipment record, network services record and system information
such as list of extensions, list of ports, etc.
Spare Equipment
Kit.
Customer receives a spare telecommunications equipment kit that
includes: phone(s), handsets, handset cords, line cord, user
and system administrator manuals.
Network Services
Order Placement.
UTDI will manage any telephone company or network services orders
upon request.
