Bare Escentuals

Bare Escentuals requested a solution to enhance call center agent functionality and reduce administrative and employee costs for routine information handling over the phone with a networked solution to their remote facility. UTDI recommended a duplicated Media Server complex to serve Bare Escnetual’s telecommunications network that require call center agent handling, Multi-Media messaging, and UCC Speach Access functionality. This delivered the latest in high end call routing solutions from the leader in the world-wide call center arena. This solution offered the highest level of reliability available in the market today (99.999%).

Included in the scope of work is the installation and provisioning of the following applications.

Data Center

	S8710 Media Servers which by design is a duplicated server environment. 2 x G650 Media Gateway with duplicated power supplies 2 Pri’s 1 Announcement Board IP Media Resource circuit packs 220 IP station RTU
	Provisioning and programing of Elite Call Center. Included in this provisioning is vectoring and Expert Agent programming.
	Modular Messaging MAS and MSS servers Exchange Integration for Unified Messaging to the desktop 185 Mail Box subscribers
	Speech Access Server with Exchange integration
	Network Readiness Server
	BCMR Desktop reporting application
	Avaya Site Adminstration software *UTDI will provison 5 workstations for Unified Messaging and Speech Access then assist loading plug-ins to customers network server. Instructions will be provided for users to download plug-ins and activate at respective workstation.
	Administrative training for S8710 Media Servers, Modular Messaging and Speech Access. This onsite training is typically 2-4 hours per application. Additional training is available through Avaya University.
	End User training consisted of stagered sessions over a 2 day period. Each class usually consists of 1 hour and approximately 20 to 30 users per session. A cut sheet for each application was provided highlighting the dailing functions associated with each application at the time of training. Detailed instuctions will be provide in soft copy for users to down load.