To implement an effective system that would allow employees to work from any location in the U.S.
	To control costs of operations
	To streamline processes that would lead to improved employee retention

PROJECT SCOPE

Relying on its current success with UTDi, FAME turned once again to this preferred Avaya partner for the implementation of the Avaya IP Softphone solution and the Avaya IP Agent anywhere software. UTDi’s team of certified technicians and solution architects effectively identified those areas that were creating weaknesses in FAME’s processes, leading to higher costs, inefficiencies and higher turnover. With these areas identified, the UTDi team was able to recommend the Avaya solution that would address these issues with measurable results. 

UNIQUE PROJECT ELEMENTS

FAME now has the tools in place to effectively protect its employee base with a system that not only streamlined processes, but also eliminated support issues and lowered operating costs by $2,300 per month. The implementation of the Avaya IP Agent enables monitoring of managers and their agents, regardless of their location. UTDi and its professional services team continue to work with FAME to provide the solutions necessary to deliver greater efficiency, optimal performance and protection of the employee base.