|
UTDi Streamlines Communications
for JRC Logistics, Inc.
Complete integration between the two JRC sites ensures they take full advantage of the Voiceover- IP (VoIP) technology to streamline their call flow.
» View
full Summary |
|
|
Wetland
Studies & Solutions, Inc.
Project
Overview
The
project included the installation of the Avaya S8300
Media Server and standalone G700 Media Gateway, Extreme
Networks’ switches and Spectralink wireless
telephones. Equipment was installed at WSSI’s
new location in Gainesville, VA.
» View
full Summary |
|
|
Contra Costa County Base ACD
Solution
Project
Overview
Contra Costa County requested a solution to
enhance call center agent functionality and reduce
administrative and employee costs for routine
information handling over the phone. Having made
a substantial investment in existing infrastructure,
the County wished to leverage the equipment currently
installed and supplement it’s functionality
with the addition of enhanced application platforms
specifically focused around Messaging, Interactive
Voice Response (IVR), and Automatic Call Distribution.
» View
full Summary |
|
|
Bare Escentuals
Project
Overview
Bare Escentuals requested a solution to enhance call
center agent functionality and reduce administrative
and employee costs for routine information handling
over the phone with a networked solution to their remote
facility.
» View
full Summary |
| |
|
| |
|
