CallPilot |
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CallPilot is a unified messaging application for businesses using Meridian 1 PBX phone systems, Meridian SL-100, Communication Server 1000, and CPE Centrex systems.
It combines voicemail, e-mail and fax messages into a single mailbox -- accessible by phone or any browser-enabled PC. CallPilot Unified messaging provides a compelling solution for businesses that are looking at reducing costs, improving productivity, and staying connected to their customers and suppliers.
Key Features:
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Provides access to e-mail, faxes, and voicemail from any touchtone phone, desktop PC client, or from a browser-enabled PC. |
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Does not impact e-mail servers or generate high volumes of LAN or WAN traffic. |
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Can be used in a variety of client environments, including Microsoft Outlook, Lotus Notes, Novell GroupWise, Internet mail clients including Netscape and Qualcom Eudora Pro, Macintosh, and Citrix environments. |
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Mobility packages provide access to e-mail by phone (Text-To-Speech - TTS) and voice commands (Speech Activated Messaging - SAM) for hands-free access to messages. |
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Delivers Web-based administration and end-user mailbox administration from any Web-enabled PC. |
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Features:
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Call sender of an e-mail message (Microsoft Outlook) - expanded the call sender feature to include e-mail messages, available with CallPilot 2.0x. |
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Batch faxing - sending faxes to multiple recipients. |
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Customizable fax cover page - ability to use a digital image and customize sender/recipient information. |
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Integrated fax messaging controls - all faxes are displayed in the same manner, regardless of the operating system. |
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Address book enhancements - Outlook Contacts and Lotus Notes address books. |
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CallPilot Web Messaging voice block - gives you the ability to block the distribution of messages outside of an organization. |
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Citrix thin client support - enables users of Citrix MetaFrame to deploy CallPilot in a thin client environment. |
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Macintosh My CallPilot Web client - bringing unified messaging to the Macintosh desktop. |
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Support for Novell GroupWise 6.5. |
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Compose, Send, Reply, and Forward voicemail and faxes from a desktop PC client or Web enabled browser. |
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Each CallPilot message can include text, voice, and fax in a single message. |
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Call the sender of a voicemail, fax, or email message. |
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Address book integration to quickly address voice and fax messages. |
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Speech Activated Messaging (SAM) gives you hands-free access to messages. |
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E-mail by Phone provides text-to-speech capabilities for accessing e-mail when away from your PC. |
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Remote message notification to PDAs, pagers, cell phones, or RIM devices. |
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Personal message distribution lists and broadcast message options. |
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Adjust voicemail playback options (volume, speed-up, slow-down, rewind, fast forward, etc.). |
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Message blocking options will prevent private voice messages from being forwarded or saved to an external media source. |
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My CallPilot Web pages for personal user mailbox administration and access to "how to" information. |
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CallPilot Manager Web pages for maintaining and managing your CallPilot system. |
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Simplified configuration of caller services, including auto attendants and voice menus with CallPilots' Application Builder. |
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CallPilot Reporter Web pages that provide over 50 pre-defined reporting options. |
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Support for networking with other messaging systems using industry standard protocols. |
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Alternate User Interfaces (AUIs) are provided to ease the transition from competitive messaging systems. |
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Symposium integration for voice services -- enables Symposium Call Center Server (SCCS) customers to integrate with CallPilot 2.02. |
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Three hardware platforms to choose from: IPE, Tower and Rackmount. |
Benefits:
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Access messages from anywhere, any device, any time. |
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Users can save 50 percent of time spent sending and retrieving messages by using CallPilot to integrate voice, fax, and e-mail messages. |
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Mobile workers can remain productive while away from the office. |
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Reduction in fax machines, fax lines, and employees' time spent running to and from shared fax machines. |
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Web-based personal mailbox administration with My CallPilot - off-load tasks that are typically handled by an administrator. |
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No impact to existing e-mail servers. |
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Simplified installation and management. |
Technical:
CallPilot 2.5 brings forward many of the features introduced with CallPilot 2.0x and provides support for additional systems. The following systems are supported by CallPilot 2.5:
- Meridian SL-100 and CPE Centrex
Meridian 1 and Communication Server 1000/1000M systems will continue to be provided the CallPilot 2.02 server software utilizing the CallPilot 2.5 unified messaging client software.
CallPilot 2.02 and 2.5 are provided on an Intel CPU/Windows NT 4.0 Server-based hardware platform. Three different platform types are available: IPE "in-skins," Tower, and Rackmount. Each platform offers different levels of capacity and redundancy as well as switch connectivity options. The following is a breakdown of each:
| 201i IPE (in-skins) |
703t Tower: |
1002rp Rackmount |
• CPU: Celeron 300Mhz
• Memory: 256MB
• MPU/Channel Capacity: 40
• Storage hours: 350
• RAID: No
• Max UM clients: 2,200
• Max Voice mailboxes: 10,000
Connectivity: Meridian 1 Option 11C-81C and Communication Server 1000/1000M |
• CPU: Single 2GHz XEON
• Memory: 512MB
• MPU/Channel Capacity: 96
• Storage hours: 1,200 hrs
• RAID: Standard
• Tape drive: Standard
• Max UM clients: 12,000
• Max Voice mailboxes: 20,000
Connectivity: Meridian 1 Option 11C-81C Communication Server 1000/1000M |
• CPU: Dual Pentium III 866Mhz
• Memory: 512MB
• MPU/Channel Capacity: 96
• Storage hours: 2,400 hours
• RAID: standard
• Tape drive: standard
• Max UM clients: 12,000
• Max Voice mailboxes: 50,000
Connectivity: Meridian 1 Option 11C-81C, Communication Server 1000/1000M, Meridian SL-100, CPE Centrex |
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