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Business Communications Manager (BCM)
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Business Communications Manager (BCM) delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy.
Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.
Key Features |
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Have a Representative contact you |
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Cost-effective
scalability from 10 to 200+ stations
using a mix of digital and IP stations. |
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Simplified network infrastructure cuts
costs by connecting IP phones over the LAN
wiring system, seamlessly extending features
to multiple sites through IP connectivity and
streamlining network management. IP trunking
enables a business to optimize network bandwidth
and reduce network costs. |
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Redundancy options,
including power, fans and hard-drive, automatically
detect failures and switches over seamlessly
without any loss of service. This optional
feature provides protection where security
and reliability are the key drivers to communications
systems. |
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Browser-based management simplifies
installations, and provides an intuitive, wizards-based
method of managing the network from any Web-enabled
workstation. |
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Unparalleled telephony
features - with the most complete telephony
feature offering for small sites, no business
has to make compromises on how to process
critical customer calls. |
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Full suite of applications -
including voice messaging, unified messaging,
interactive voice response, multimedia call
center and wireless, enable your business to
streamline costs, be more productive, and better
serve customers. |
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Features & Benefits |
IP Telephony supports
powerful new e-business applications that level the
playing field with larger competitors, extend network
services to remote workers, increase portability, simplify
moves and changes, and eliminate toll charges on site-to-site
calls.
Universal Internet Access for all
connected users and workstations, including access
to corporate intranets, support for intra-site Virtual
Private Networks (VPNs), and remote connectivity
for mobile or home users.
Call Center Applications combine
the reach of the Web with personalized agent interaction
and customer support.
Wireless Solutions break the chains
that tie users to their workstations, giving Call
Center agents hands-on access to samples and supporting
wireless scanners for efficient inventory procedures.
Hybrid Environment leverages existing
investments in Meridian, Norstar and Communication
Server 1000 systems, offering a future-proof migration
strategy.
Unified Messaging allows users to
manage all their voice, fax, and e-mail messages
from a single application on their multimedia-equipped
PC or laptop.
Interactive Voice Response allows
businesses to offload routine transaction and customers
to access pertinent information 24 hours a day, 365
days a year.
Centralized Voice Mail and Management The
networking capabilities of IP telephony make centralized
applications for messaging and management more cost
effective than ever before. Enterprises receive the
benefits of standard greetings, global administration,
and a common interface across their network.
Technical:
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