With this integral component of the Cisco Unified Communications system, you can:
- Facilitate faster decision making and enhance productivity using presence awareness. View the availability of your colleagues - based on their desktop, mobile, telephony, and calendar information - to reduce communications delays.
- See the availability of partners and customers in other organizations and exchange instant messages with them. No more phone tag or emails with your closest business contacts in other organizations.
- Simultaneously support Cisco Unified Communications and standards-based XMMP clients with this dual-protocol platform that natively supports both SIP/SIMPLE and XMMP on a single appliance.
- Speed up your business processes by providing availability information in existing web and business applications. Improve first-call resolution and customer satisfaction with presence-enable customer care.
- Benefit from enhanced enterprise IM capabilities such as group chat, persistent chat, IM logging, and IM history to meet compliance and other business requirements.
Cisco Unified Personal Communicator
Easily access voice, video, instant messaging, web conferencing, voicemail, and presence information from a single, multimedia interface on your PC or Mac. An integral component of the Cisco Unified Communications family of products, Cisco Unified Personal Communicator is a powerful desktop computer application that integrates your most frequently used communications applications and services.
The application features an easy-to-use interface that allows you to:
- Increase productivity and accelerate decision making: Easily connect with colleagues, partners, and customers from your office or on the go using the integrated soft phone and by sharing availability information and instant messages (IMs) within your business, or between businesses
- Enhance collaboration: Share documents and communicate face-to-face using video and web conferencing
- Streamline communications: Manage voice, video, IM, document sharing, voice messages playback, and directories from a single unified interface
- Respond faster: Manage your presence status, get visual message notification, and click-to-call from integrated Outlook toolbar
- Build a competitive advantage: Get answers fast, collaborate in real-time, and respond quickly to customer needs
Cisco Unified Mobile Communicator
Securely extend the productivity benefits and cost savings of Cisco Unified Communications to mobile smartpthones. Cisco Unified Mobile Communicator works across a diverse set of smarptphones and mobile platforms including the iPhone, BlackBerry, Nokia, and Windows Mobile Standard Edition.
Using Cisco Unified Mobile Communicator, employees can:
- Get alerted to new office voicemail and missed calls to your Cisco Unified IP Phone
- View and listen to your office voice messages
- Place business calls from your smartphone but appear as if you're calling from the office
- Save on mobile calling costs by placing calls through the corporate telephony infrastructure
- Keep your mobile number confidential when making business calls
- Avoid roaming charges and minimize disruptions during personal time by turning on and off Mobile Connect, which rings your mobile phone when people call your Cisco Unified IP Phone
- Move calls between your smartphone and Cisco Unified IP Phone without interruption
- Join the audio portion of a MeetingPlace meeting with a single click
UC Integration for Microsoft Office Communicator
Now, you can instantly access enhanced Cisco Unified Communications directly from Microsoft Office Communicator 2007 on your PC. With this easy-to-deploy desktop integration extend proven Cisco Unified Communications (UC) services to your workspace.
This tight integration for Microsoft Office Communicator gives you the benefits of investment protection and reduced complexity delivered by a single call control solution. It takes advantage of a common unified client services framework, so you gain:
- Increased productivity, to instantly connect with colleagues, partners, and customers from anywhere and have a wide-band audio and high-definition video communications experience with the integrated Cisco IP softphone
- Streamlined communications, with telephony presence, visual voicemail, communications history, and Cisco Unified IP Phone control from your desktop
- Enhanced collaboration, allowing you to initiate or escalate into integrated voice, video, and web Cisco Unified MeetingPlace and Cisco WebEx sessions with multiple parties
- Reduced complexity, through an easy-to-deploy integration and a single-call control architecture
- Investment protection, so you can make an immediate business impact with Cisco Unified Communications, while protecting investments in existing desktop applications
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