Cisco - Call Processing

Unified Communications Manager

Cisco Unified Communications Manager is an enterprise-class IP telephony call-processing system that provides traditional telephony features as well as advanced capabilities, such as mobility, presence, preference, and rich conferencing services. This powerful call processing solution can help:

• Simplify your voice systems by replacing old PBX (private branch exchange) and key systems with unified communications, you can cut costs and dramatically streamline provisioning and maintenance.
• Build productivity with feature-rich unified communications that help workers spend less time chasing people, and more time being productive.
• Enable mobility with software that has embedded unified mobility capabilities so mobile workers can remain productive wherever they are.
• Improve collaboration with a click; start an IM session, initiate a phone call, and establish a videoconferencing call more easily.

Cisco Unified Communications Manager creates a unified workspace that supports a full range of communications features and applications with a solution that is highly:

• Scalable: Each Cisco Unified Communications Manager cluster can support up to 30,000 users.
• Distributable: For scalability, redundancy, and load balancing.
• Available: Support business continuity and improve collaboration with high availability that provides a foundation for multiple levels of server redundancy and survivability.

Unified Communications Manager Business Edition

Ideally suited to businesses with 100 to 500 employees, Cisco Unified Communications Manager Business Edition delivers intuitive, easy to use advanced voice and unified communications applications with features, performance, and robust security traditionally found on systems designed for large enterprise customers.
Cisco Unified Communications Manager Business Edition contains voice, messaging, mobility, and video capabilities integrated as an all in one system on a single server, offering the ease of installation, simplified management, and the low total cost of ownership vital to your business, while providing a smooth migration from your outdated telephony system to unified communications.

• Lowers Total Cost of Ownership (TCO) - integration of multiple applications on a single appliance server reduces capital and operational expenses.
• Consumes fewer IT resources - centralized architecture makes it easy to install, upgrade, and manage.
• Increases employee productivity - with powerful speech recognition voicemail features and advanced mobility features like single number reach.
• Increases employee collaboration - with an available computer desktop client to provide presence status, instant messaging, click to dial, and a soft phone that turns any laptop into an extension of your desk IP phone.
• Provides communications-enabled business processes - with Cisco Unified CallConnector and Cisco Unified Application Environment.
• Wide selection of available phones - supports the full portfolio of Cisco Unified IP Phones.
• Delivers highly available communications - when deployed with Cisco Unified Survivable Remote Site Telephony.
• Easy and cost-effective to roll out - deploy the full unified communications feature set to your employees on a per-user basis with Cisco Unified Workspace Licensing > Learn More
• Cisco Unified Communications Manager media processing application.
• Cisco Unity Connection unified messaging application.
• Cisco MCS 7828 Unified Communications Manager Business Edition Appliance.

Additional Elements:
Business Edition supports the entire Cisco Unified Communications portfolio of Unified IP Phones and applications, including Unified Presence, Unified MeetingPlace Express®, Unified Contact Center Express, the Cisco Unified Personal Communicator desktop client for PC or Mac, Unified Application Environment, and Unified Workspace Licensing, a cost effective user based licensing model. > Learn more

Unified Communications Manager Express

Now you can provide unified communications capabilities in your small business office or branch with Cisco Unified Communications Manager Express. This solution provides powerful call processing for Cisco Unified IP Phones as part of a converged voice and data solution empowered by a Cisco router. That means you can have the advanced communications capabilities you need to better compete in today's global market.

• Low cost—this full-featured call processing solution is available on the Cisco Integrated Services Router and Cisco Integrated Services Router Generation 2 platforms that deliver a small footprint and are simple to deploy, administer, and maintain.
• Comprehensive feature set—innovative key system and small private branch exchange (PBX) capabilities available within feature-rich Cisco IOS software.
• Business process transformation—Integration with existing business process applications, such as Customer Relationship Management (CRM), delivered in combination with Cisco Unified CallConnector applications.
• Increased employee productivity—users have call control, location, and status of other users with Cisco Unified CallConnector for Microsoft Windows, a presence-based Windows application.
• User-specified call handling—users can take advantage of single number reach by extending incoming business calls to mobile or home phones based on rules they specify with Cisco Unified CallConnector Mobility.
• Easy installation and changes—an intuitive management interface makes moves, adds and changes easy.
• Industry-leading investment protection—The solution designed to support up to 300 users can interoperate with Cisco Unified Communications Manager, and enables planned migration strategies in support of future growth requirements.