Business Benefits
- Helps to enhance revenue generation activities, improve customer service, and enable enterprise associates to be more productive.
- Provides easy access to important information and communications tools.
- Facilitates better, faster, informed decision-making.
Benefits
Total voice and data communication solution for small and mid-sized businesses. Functions as a traditional phone system or an IP Telephony Server. Supports both single locations and multi-site networks. Basic call center and voice messaging capabilities are built-in. Scalable as business needs grow. Protects current investments in communications.
UCC customers can use any telephone and via speech commands gain access to calling and conferencing capabilities; voice, fax and email messages; enterprise directories and databases for contacts; and productivity tools such as calendars, contacts and tasks lists*.
They can set personal contact rules to make more efficient use of their time - all via speech commands from any telephone.
UCC helps users respond to customers faster and with higher quality, stay connected to enterprise associates, make better, faster decisions, and build a competitive advantage through superior customer service and increased productivity. Avaya Unified Communication Center (UCC) provides mobile, collaborative and management associates with a unified interface to their most important information and communications tools and enables them to turn downtime into productive time.
*Microsoft Exchange only
Benefits
• Helps to enhance revenue generation activities, improve customer service, and enable enterprise associates to be more productive.
• Provides easy access to important information and communications tools.
• Facilitates better, faster, informed decision-making.
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