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Avaya Communication Manager

Communication Manager integrates telephony call processing, call control, messaging, contact center, and a widely accepted application programming interface into a highly scalable architecture designed to support both circuit-based and IP-based telephony within a distributed enterprise communications network.

What's New With This Release
Communication Manager 3.0 affirms the Avaya belief in providing Communications Intelligence that utilize Open Interoperability to deliver High Availability and Secure solutions.

By incorporating the capabilities of Communication Manager into the day to day business processes, enterprises can make people more productive, processes more intelligent, customers more satisfied. Allowing distributed IP technology to meet traditional voice expectations, with proactive management software supporting the solution, a self healing communications fabric is delivered to enterprises of any size.


 
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Business Benefits

  • Improve Enterprise survivability and availability by protecting it from network fragmentation and/or catastrophic server failures. Provide customer full feature functionality as the primary server when Enterprise Survivable Server or Local Spare Processor takes over.
  • Inter Gateway Alternate Routing & Call Admission Control help ensure high quality & availability voice traffic on converged networks.
  • Enhances business continuity for branch office by preserving the voice paths on calls when control is transferred from the primary server to Local Spare Processors or vice versa.
  • Replicates multiple sources of the same announcements and music to the gateways and port networks and automatically select the closest source to play announcements & music.
  • Signaling and media encryption provides the highest levels of encryption for secure IP voice calls.

Features

  • Enterprise Survivable Server
  • Inter Gateway Alternate Routing
  • Auto Fallback to Primary for H.248 Gateways
  • Connection Preserving Failover/Failback for H.248 Media Gateways
  • Connection Preserving for Duplex Server
 

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