These servers deliver call answering, automated attendants, voice and fax messaging, and visual desktop interfaces, along with Octel Software Solutions integrated voice response (IVR) applications. Octel Software Solutions link telecommunications and data networks, building a foundation for business applications that improve customer service and can reduce costs. For example, you can perform an interactive account inquiry and check the status of an order, contact a traveling salesperson through a single phone number, or locate and receive information via voice or fax.

The Octel 200/300 message servers offer many capabilities that help you better manage your time and relationships, improve teamwork, decision-making, and customer service. For example, Visual Messenger™ software lets you conveniently access and send voice and fax messages from your desktop computer, and www.messenger™ software lets you use a Web browser (e.g., Netscape® Navigator or Microsoft® Internet Explorer) to do the same. These applications help you quickly identify and respond to high priority messages.

Mailbox Manager™ software, which is included with the servers and installed on a PC, simplifies mailbox administration via an easy to use graphical user interface (GUI). Your system administrator can manage one or many message servers from this PC, making it easy to add or delete mailboxes, revise classes of service, and administer distribution lists.

With a maximum of 64 ports, the Octel 200 message server supports up to 535 hours of storage and 5,000 mailboxes. The Octel 300 message server has a maximum of 128 ports and supports up to 1,080 hours of storage and 10,000 mailboxes. Available in 36 countries, these servers provide user interfaces in 31 languages.

Product Architecture
Octel 200/300 Message Server Architecture

Controlling the overall server operation, the CPU works with the voice control unit (VCU) and three high-speed system buses. The VCU manages the system/voice drives and manipulates and controls all voice files. The servers use three high-speed serial buses to provide increased system throughput and enhanced performance: the time division multiplexing (TDM) bus transfers data packets, which contain integration, fax and advanced applications; the control bus transfers packets of control information; and the data bus conveys digitized voice and data. Messages are stored on small computer system interface (SCSI) disk drives. The line interface cards manage the connection to the telephone system and have the intelligence to monitor call progress. The OCTELACCESS™ Server is a customer-provided Microsoft® Windows NT® server running OCTELACCESS™ Server software. It is the primary platform for advanced applications.

Release History
Release 4.1, March 2001

The primary enhancements in Release 4.1 include: