Features
Automated Attendant
Automatically answers and routes incoming calls by extension number
or name. Allows personnel to devote time to more demanding tasks,
handle peak calling periods with more efficiency and provides callers
with important information.
Call Forwarding
Routes a call to another user-defined extension. Enhances customer
service by improving accessibility and ensuring that important calls
receive personal attention.
Call Screening
Asks for and announces the caller's name to the called party who
can accept or reject the call or redirect it to another extension.
If the called party rejects the call, the system informs the caller
there was no answer at the extension and offers the caller the option
of leaving a message, transferring to another extension, speaking
with an operator, or disconnecting. Gives users call-handling control
by helping them prioritize incoming calls.
Cascaded Outcalling
Enables the Octel 100 Messaging system to dial up to eight different
telephone or beeper numbers when messages arrive in a user's mailbox.
Users can select the days and time frames when they want to be notified
(for example, Monday through Friday, 10:00 AM to 8:00 PM), the number
where they want to be called, and whether they want to be notified
for all messages or for urgent messages only. Promotes quick response
to callers even when workers are away from the office.
Distribution Lists
Lets users send the same voice or fax message to a number to mailboxes
with a single call. Global distribution lists reach every mailbox
in a company or division. Saves time and improve productivity by
letting users send messages efficiently.
Fax Mail
Lets users retrieve faxes in their mailboxes at their convenience,
just like voice mail. When they're in the office, users need just
a single key press to direct the fax messages to the default fax
machine. Faxes retrieved through Visual Mailbox can also be directed
to print on a printer attached to the user's PC. When they're out
of the office, users can enter the telephone number of the nearest
fax machine and receive fax messages immediately. Improves productivity
and speeds communications by enabling users to handle fax messages
just as they do voice messages.
Intercom Paging
Offers callers the option of paging a user when there is no answer
at an extension. After paging the user, the system re-rings the
extension to deliver the call. Improves accessibility by notifying
users of incoming calls when they are in the office but away from
their phones.
Intercom Redirect
Lets users respond to an intercom page from any extension. When
users are paged, they simply dial into the system from the nearest
extension, enter their mailbox number, and enter the extension number
of the telephone they are using. The system routes the call to that
extension. Makes associates more accessible to callers.
Multilingual Prompts
Allows Octel 100 Messaging to offer callers and users prompts in
English, Canadian French, and Latin American Spanish. Language library
modules include prerecorded phrase files and syntax tables custom
designed for the selected language. Allows you to improve service
to callers and do business effectively outside the United States.
V-Trees
Allows system administrators and users to build unique menus within
mailboxes on the system. A V-Tree in a mailbox serves a function
similar to an Automated Attendant on a messaging system. The V-Tree
can route calls reaching the mailbox to different extensions or
mailboxes, prompt callers to answer a series of questions, relay
voice information (such as product information) to the caller, and
even fax information to the caller—all depending on the caller's
key press selections. When users create V-Trees, they record prompts
for the V-Trees that voice all the options available to callers.
Improves productivity by reducing the time employees spend performing
basic, repetitive tasks.
|
