CallPilot
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CallPilot is a unified messaging application for businesses
using Meridian 1 PBX phone systems, Meridian SL-100, Communication
Server 1000, and CPE Centrex systems.
It combines voicemail, e-mail and fax messages into a single
mailbox -- accessible by phone or any browser-enabled PC. CallPilot
Unified messaging provides a compelling solution for businesses
that are looking at reducing costs, improving productivity,
and staying connected to their customers and suppliers.
Key Features:
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Provides access to e-mail, faxes, and voicemail
from any touchtone phone, desktop PC client, or from
a browser-enabled PC. |
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Does not impact e-mail servers or
generate high volumes of LAN or WAN traffic. |
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Can be used in a variety of client
environments, including Microsoft Outlook, Lotus Notes,
Novell GroupWise, Internet mail clients including Netscape
and Qualcom Eudora Pro, Macintosh, and Citrix environments. |
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Mobility packages provide access to
e-mail by phone (Text-To-Speech - TTS) and voice commands
(Speech Activated Messaging - SAM) for hands-free access
to messages. |
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Delivers Web-based administration
and end-user mailbox administration from any Web-enabled
PC. |
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Features:
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Call sender of an e-mail message (Microsoft
Outlook) - expanded the call sender feature to include e-mail
messages, available with CallPilot 2.0x. |
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Batch faxing - sending faxes to multiple
recipients. |
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Customizable fax cover page - ability to
use a digital image and customize sender/recipient information. |
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Integrated fax messaging controls - all
faxes are displayed in the same manner, regardless of the operating
system. |
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Address book enhancements - Outlook Contacts
and Lotus Notes address books. |
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CallPilot Web Messaging voice block - gives
you the ability to block the distribution of messages outside
of an organization. |
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Citrix thin client support - enables users
of Citrix MetaFrame to deploy CallPilot in a thin client environment. |
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Macintosh My CallPilot Web client - bringing
unified messaging to the Macintosh desktop. |
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Support for Novell GroupWise 6.5. |
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Compose, Send, Reply, and Forward voicemail
and faxes from a desktop PC client or Web enabled browser. |
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Each CallPilot message can include text,
voice, and fax in a single message. |
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Call the sender of a voicemail, fax, or
email message. |
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Address book integration to quickly address voice and
fax messages. |
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Speech Activated Messaging (SAM) gives
you hands-free access to messages. |
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E-mail by Phone provides text-to-speech
capabilities for accessing e-mail when away from your PC. |
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Remote message notification to PDAs, pagers,
cell phones, or RIM devices. |
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Personal message distribution lists and
broadcast message options. |
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Adjust voicemail playback options (volume,
speed-up, slow-down, rewind, fast forward, etc.). |
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Message blocking options will prevent private
voice messages from being forwarded or saved to an external
media source. |
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My CallPilot Web pages for personal user
mailbox administration and access to "how to" information. |
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CallPilot Manager Web pages for maintaining
and managing your CallPilot system. |
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Simplified configuration of caller services,
including auto attendants and voice menus with CallPilots'
Application Builder. |
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CallPilot Reporter Web pages that provide
over 50 pre-defined reporting options. |
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Support for networking with other messaging
systems using industry standard protocols. |
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Alternate User Interfaces (AUIs) are provided
to ease the transition from competitive messaging systems. |
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Symposium integration for voice services
-- enables Symposium Call Center Server (SCCS) customers to
integrate with CallPilot 2.02. |
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Three hardware platforms to choose from:
IPE, Tower and Rackmount. |
Benefits:
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Access messages from anywhere, any device,
any time.
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Users can save 50 percent of time spent
sending and retrieving messages by using CallPilot to integrate
voice, fax, and e-mail messages. |
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Mobile workers can remain productive while
away from the office. |
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Reduction in fax machines, fax lines, and
employees' time spent running to and from shared fax machines. |
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Web-based personal mailbox administration
with My CallPilot - off-load tasks that are typically handled
by an administrator. |
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No impact to existing e-mail servers. |
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Simplified installation and management. |
Technical:
CallPilot 2.5 brings forward many of the features introduced with
CallPilot 2.0x and provides support for additional systems. The
following systems are supported by CallPilot 2.5:
- Meridian SL-100 and CPE Centrex
Meridian 1 and Communication Server 1000/1000M systems will continue
to be provided the CallPilot 2.02 server software utilizing the CallPilot
2.5 unified messaging client software.
CallPilot 2.02 and 2.5 are provided on an Intel CPU/Windows
NT 4.0 Server-based hardware platform. Three different platform
types are available: IPE "in-skins," Tower,
and Rackmount. Each platform offers different levels of capacity and redundancy
as well as switch connectivity options. The following is a breakdown of each:
| 201i IPE (in-skins) |
703t Tower: |
1002rp Rackmount |
• CPU: Celeron 300Mhz
• Memory: 256MB
• MPU/Channel
Capacity: 40
• Storage hours: 350
• RAID: No
• Max UM
clients: 2,200
• Max Voice mailboxes: 10,000
Connectivity: Meridian 1 Option 11C-81C and Communication Server
1000/1000M
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• CPU: Single 2GHz XEON
• Memory:
512MB
• MPU/Channel Capacity:
96
• Storage
hours: 1,200 hrs
• RAID:
Standard
• Tape drive:
Standard
• Max UM clients:
12,000
• Max Voice mailboxes:
20,000
Connectivity: Meridian 1 Option 11C-81C Communication Server 1000/1000M
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• CPU: Dual Pentium
III 866Mhz
• Memory:
512MB
• MPU/Channel
Capacity: 96
• Storage hours: 2,400 hours
• RAID: standard
• Tape
drive: standard
• Max
UM clients: 12,000
• Max
Voice mailboxes: 50,000
Connectivity: Meridian 1 Option 11C-81C, Communication Server
1000/1000M, Meridian SL-100, CPE Centrex
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