Business Communications
Manager (BCM)
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Business Communications
Manager (BCM) delivers small/medium-sized businesses and
branch offices the only converged voice/data solution in
the industry, providing a choice of IP-enabled or pure-IP
strategy.
Leveraging existing Meridian, Norstar, and Communication
Server 1000 investments, BCM has the capabilities businesses
need including telephony, unified messaging, multimedia
call center, interactive voice response, IP routing and
data services such as firewall, wireless, and more.
Key
Features |
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Cost-effective
scalability from 10 to 200+ stations using
a mix of digital and IP stations. |
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Simplified network infrastructure cuts
costs by connecting IP phones over the LAN wiring system,
seamlessly extending features to multiple sites through
IP connectivity and streamlining network management.
IP trunking enables a business to optimize network
bandwidth and reduce network costs. |
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Redundancy options, including
power, fans and hard-drive, automatically detect failures
and switches over seamlessly without any loss of service.
This optional feature provides protection where security
and reliability are the key drivers to communications
systems. |
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Browser-based management simplifies
installations, and provides an intuitive, wizards-based
method of managing the network from any Web-enabled
workstation. |
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Unparalleled telephony features -
with the most complete telephony feature offering for
small sites, no business has to make compromises on
how to process critical customer calls. |
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Full suite of applications -
including voice messaging, unified messaging, interactive
voice response, multimedia call center and wireless,
enable your business to streamline costs, be more productive,
and better serve customers. |
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Features & Benefits |
IP Telephony supports
powerful new e-business applications that level the playing field
with larger competitors, extend network services to remote workers,
increase portability, simplify moves and changes, and eliminate
toll charges on site-to-site calls.
Universal Internet Access for all connected users and workstations,
including access to corporate intranets, support for intra-site Virtual Private
Networks (VPNs), and remote connectivity for mobile or home users.
Call Center Applications combine the reach of the Web with
personalized agent interaction and customer support.
Wireless Solutions break the chains that tie users to their
workstations, giving Call Center agents hands-on access to samples and supporting
wireless scanners for efficient inventory procedures.
Hybrid Environment leverages existing investments in Meridian,
Norstar and Communication Server 1000 systems, offering a future-proof migration
strategy.
Unified Messaging allows users to manage all their voice,
fax, and e-mail messages from a single application on their multimedia-equipped
PC or laptop.
Interactive Voice Response allows businesses to offload routine
transaction and customers to access pertinent information 24 hours a day, 365
days a year.
Centralized Voice Mail and Management The networking capabilities
of IP telephony make centralized applications for messaging and management
more cost effective than ever before. Enterprises receive the benefits of standard
greetings, global administration, and a common interface across their network.
Technical:
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