MERLIN Messaging
An integrated module that supports
100 hours of message storage, up to 12 ports in two-port increments,
and a maximum of 200 mailboxes. System administration is performed
via touch-tone telephone user interface (TUI), or optional
graphical user interface (GUI) through an included local area
network (LAN) port. Capabilities include automated attendant,
call answer, voice mail, auto fax detection, and delayed announcement
service.
MERLIN Messaging Release 2.5 is installed
by adding a circuit module with a port license PCMCIA card
to the MERLIN MAGIX® cabinet. The system supports multiple
automated attendants, bilingual and multilingual modes of
operation, priority or private message features, as well as
personal and system group lists. The latest release provides
customized announcements for customers waiting in a calling
group's queue; telephone display integration of old and new
messages; and supports caller ID. In addition, MERLIN Messaging
now supports a Web browser interface—Avaya www.messenger™
for MERLIN Messaging—a visual interface to voice messages,
which allows users to tell at a glance how many new and old
voice messages they have.
System Overview
MERLIN Messaging is an affordable, feature-rich voice messaging
designed specifically for the MERLIN
MAGIX™ Integrated System and is also compatible
with the MERLIN LEGEND R7 Communications System. It is designed
to help improve customer service, increase productivity and
lower costs by giving you the ability to manage your telephone
calls.
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Automatic answering and
routing of calls helps ensure fast call handling during
even your busiest calling periods. |
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"Lost" calls are virtually
eliminated, allowing you to meet customers’ needs
more promptly and accurately - increasing customer satisfaction. |
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"Telephone tag" is reduced,
thereby reducing the cost of callbacks and improving how
employees use their time. |
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The system can automatically detect
incoming faxes and direct them to fax machines, eliminating
the need for and added cost of dedicated fax lines. |
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Multilingual mode allows you to offer
menu prompts in a choice of languages to meet the needs
or preferences of your callers. |
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Voice messages are recorded word-for-word
and can be saved, forwarded or deleted. |
MERLIN Messaging is available in the
United States, the Bahamas, Bermuda, Canada, Puerto Rico,
and the U.S. Virgin Islands. |
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