Unified TelData - Products - Interactive Response

Interactive Response

Interactive Response software empowers enterprises to automate customer interaction and fulfillment tasks via speech, touchtone, fax, or TDD devices.

Interactive Response enables businesses to harness sophisticated voice and speech enablement technologies to increase interaction options and serve global, international, or multi-lingual customers.

With the introduction of Avaya Speech Applications Builder, Avaya now provides a VoiceXML application development environment that allows for rapid applications development. This environment will enable businesses to develop complex speech applications more rapidly, and will enable those applications to be maintained more easily, resulting in a lower total cost of ownership.

The new Speech Applications Builder development package provides Interactive Voice Response and Web application developers with the capability to write VoiceXML applications in their development environment of choice while still supporting the existing Voice@Work scripts from their existing CONVERSANT platforms.

As part of the Avaya Customer Interaction Suite,Avaya Self Service integrates tightly with Interaction Center and Operational Analyst to provide seamlessly integrated self and assisted service. Interactive Response can access business rules and workflow in Interaction Center to determine treatment in the self service application. The results of the self service interaction can be sent to Interaction Center for use in routing or self service reporting.

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Interactive Response can also be used with Avaya Predictive Dialing applications to automate outbound communications.The Avaya solution offers enterprise contact center customers increased flexibility in managing inbound, outbound and blended customer interactions.

Avaya Interactive Response is offered on industry standards based Solaris platforms and ships standard with web integrating infrastructure components like Apache Web Server for initiating http and https requests, XML support, and JDBC interfaces. A core JAVA middleware component makes it easy to integrate self service with a variety of backend environments. Open multiprocessor SUN platforms allow Avaya to deliver large numbers of services per IVR server in a small cost effective footprint.

What's New With This Release
Significantly reduces costs and time to market for new speech enabled services via new rapid application development tools, new lower cost servers, updated speech license pricing, and increased support for international languages.

Interaction Center and PDS dialer integration. Software only option, Service pack release. Sun Solaris Platform (SunBlade 150),Dual T1/E1, VXML 2.0, Trunk Side VOIP

Release History
Release 1.2.1 7-Jun-2004

Significantly reduces costs and time to market for new speech enabled services via new rapid application development tools, new lower cost servers, updated speech license pricing, and increased support for international languages.