Features

Customer Relationship Management
DEFINITY ProLogix supports everything from basic call routing, to sophisticated predictive routing among networked call centers, using Avaya Labs breakthrough technologies, to Internet Solutions that directly link your Web Site visitors to your call center agents. These Customer Relationship Management applications help you turn ordinary customer sales and service operations into an extraordinary customer relationship strategy

Desktop Solutions
DEFINITY ProLogix offers a selection of telephones to meet the needs of any employee. For example, multi-line digital telephones provide fixed feature buttons, built-in speakerphone capabilities, optional displays, and programmable buttons and "softkeys" that allow users to customize their phone functions.

Distributed Workforce
DEFINITY ProLogix supports telecommuters and "road warriors" by providing remote or off-site workers with virtually all the DEFINITY features and capabilities they need to be productive wherever they are. DEFINITY AnyWhere uses a browser interface to provide voice and data collaboration to remote users. DEFINITY IP Softphone is a software application, which provides remote workers with "In the Office" voice communications making them more productive.

Messaging
Intuity™ AUDIX® Messaging integration can provide voice, fax, and text messaging, along with text-to-speech and Message Manager functionality— allowing employees and customers to communicate using the tools they prefer, any time, anywhere. It also supports digital networking, allowing you to link locations and improve communications among employees at multiple sites.

Networking
DEFINITY ProLogix Solutions is the first and only single source solution that enables you to use IP, ATM, or circuit-switched networks. A "Triple Advantage" that lets you tailor your networks to meet your business needs, offers the industry's highest reliability, and lets you lower costs by converging multiple networks.

Multiple systems can be linked to operate "as one," using Distributed Communications System (DCS) networking. DCS allows users to call other locations simply by dialing an extension number. Calls can be transferred from one location to another, to provide call backup that is entirely transparent to the caller. DEFINITY ProLogix also supports QSIG providing high functionality in multi-vendor networks.

DEFINITY ProLogix Networking enables eCommunications providing your company with a competitive advantage.

System Management
DEFINITY ProLogix has a full suite of easy to use System Management Tools and Directory Services. These tools increase the flexibility and reduce the complexity of managing communications.

Telephony Features
The DEFINITY ProLogix system delivers hundreds of calling features to help employees work more efficiently, access information more easily, and serve customers better.
It supports all the features and sophisticated call-handling capabilities you want and expect in a DEFINITY communications system, including: Conference, Transfer, Hold,
Abbreviated Dialing, Last Number Dialed, and Call Forwarding, Group Page, Whisper Page, Group Listening, Uniform Dial Plan, Integrated Directory,
Call Coverage, Integrated Caller ID, and Much more.

Wireless Solutions
Get important calls wherever you are in your business. DEFINITY ProLogix Wireless systems are fully integrated providing users the features they enjoy with their desk phone-multiple lines, display, conferencing, hold, transfer, Caller ID, and more.