DEFINITY®
Business Communications System (BCS)
System Overview
DEFINITY BCS gives you the
core competencies DEFINITY systems are known for—reliability,
performance, and security—along with applications such
as network access, collaboration, messaging, and customer
service, all at an affordable price.
DEFINITY BCS provides applications, which
improve customer service and increase employee productivity.
Features
BCS Call Center
DEFINITY BCS supports advanced call
routing features to improve call handling and reporting capabilities
to make more informed management decisions. These Call Center
applications help you turn ordinary customer sales and service
operations into an extraordinary customer relationship strategy.
|
 |
|
|
|
|
|
BCS Distributed
Workforce
DEFINITY BCS supports telecommuters by providing
remote or off-site workers with virtually all the DEFINITY features
and capabilities they need to be productive wherever they are. Distributed
Workforce Solutions allow your remote workers to be more productive
and ensure you can recruit and retain the best talent by meeting the
needs of the changing workforce.
BCS Networking
DEFINITY BCS systems can be networked with other DEFINITY systems
to share a uniform dial plan and centralized voice mail system.
DEFINITY BCS Networking impoves communications between locations.
Desktop Solutions
DEFINITY BCS offers a selection of telephones to meet the needs
of any employee. For example, multiline digital telephones provide
fixed feature buttons, built in speakerphone capabilities, optional
displays, and programmable feature buttons and "softkeys"
that allow users to customize their phone functions. DEFINITY BCS
Desktop Solutions enable employees to be more productive.
Messaging
Intuity™ AUDIX® Messaging integration can provide voice,
fax, and text messaging, along with text-to-speech and Message Manager
functionality—allowing employees and customers to communicate
using the tools they prefer, any time, anywhere. It also supports
digital networking, allowing you to link locations and improve communications
among employees at multiple sites. Messaging Solutions improve employee
productivity, reduce costs, and increase customer service.
Wireless
DEFINITY BCS supports wireless phones that are fully integrated
which give users most of the features they enjoy on their desk phone-multiple
lines, display, conferencing, hold, transfer, Caller ID, and more.
DEFINITY BCS Wireless systems deliver new levels of productivity
within your business locations while ensuring timely responsive
communications with customers and other callers. DEFINITY
BCS Wireless Solutions improve employee productivity.
|
|
