In
today's customer economy, the ground rules for competition
are being transformed. Convergence opens the way to the applications
and network intelligence that businesses need to create more
responsive, productive, customer-focused organizations.
Convergence—bottom line business
benefits
Through convergence, a company can reinvent both its communications
networks and its entire enterprise. A converged network supports
vital, business-building applications—from IP Telephony
to collaborative videoconferencing to CRM—that make
businesses more efficient, effective and responsive to their
customers. These businesses find that the benefits of convergence
go directly to the bottom line:
• |
Converged solutions make
everyone more productive by making it simpler to use applications
and share information. |
• |
Transaction costs in customer contact
centers are lowered, agents are more productive, and customers
are more loyal. |
• |
Having one network to manage means
bandwidth is used as efficiently as possible and enables
other cost savings and efficiencies—savings in staff,
maintenance, toll bypass, adds, moves and changes. |
Lower network costs, improved productivity,
increased customer retention, faster time to market—these
are the bottom-line benefits that converged network solutions
make possible. Whether it is creating a multimedia customer
contact center, delivering employee training with video-on-demand
eLearning, or laying the foundation for the future with a
converged, multiservice networking infrastructure, Avaya has
the applications and solutions that let businesses take advantage
of convergence and become players in the customer economy.
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