Communication Manager

Communication Manager is the next generation of Avaya call processing software. Designed as an open, scalable, and highly reliable telephony solution, it effectively scales from under 100 users to as many as 36,000 on a single system — and to more than one million users on a single network.

Designed to run on a variety of Media Servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. As the core telephony software for Avaya MultiVantageTM Communication Applications, it gives enterprises the flexibility to introduce advanced IP telephony solutions as needed — while leveraging their existing DEFINITY® system investments.

Communication Manager integrates telephony call processing, call control, messaging, contact center, and a widely accepted application programming interface into a highly scalable architecture designed to support both circuit-based and IP-based telephony within a distributed enterprise communications network.

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What's New With This Release
Branch office gateway deployments have been enhanced with increased support for Local Survivable Processors (LSP) and new bandwidth-conserving improvements to translation file updates. New geographic-specific capabilities now allow a single media server running Communication Manager to support a multinational deployment of media gateways.

Support for the T.38 Fax over IP standard has been added to enable interoperability of fax transmissions over IP in a multi-vendor environment, along with similar capabilities for modem transmissions over IP in Avaya-based communication networks. And for mobility applications, new Extension to Cellular enhancements eliminate the distribution of calls between multiple voice mail systems, allowing users to now check one system for all calls to their extension.

Release Overview
Branch office gateway deployments have been enhanced with increased support for Local Survivable Processors (LSP) and new bandwidth-conserving improvements to translation file updates. New geographic-specific capabilities now allow a single media server running Communication Manager to support a multinational deployment of media gateways.

Support for the T.38 Fax over IP standard has been added to enable interoperability of fax transmissions over IP in a multi-vendor environment, along with similar capabilities for modem transmissions over IP in Avaya-based communication networks. And for mobility applications, new Extension to Cellular enhancements eliminate the distribution of calls between multiple voice mail systems, allowing users to now check one system for all calls to their extension.

Enhancements
Communication Manager 2.1 will operate on the following platforms:

DEFINITY Server CSI using the Compact Modular Cabinet (CMC)
DEFINITY Server SI using either the Enhanced Single-Carrier Cabinet (ESCC), or the Multi-Carrier Cabinet (MCC DC power only and Global MCC)
S8300 with G350 and G700 Media Gateways: Release 2.1 will require the S8300B Media Server. S8300A Trade-In program will follow shortly
S8500 Media Server with G650, G700, and G350 Media Gateways in new sales. G600, CMC1, SCC1, and MCC1 Media Gateways in migrations are also supported, except in a mix of IP connected and CSS (Center-Stage Switch) connected port networks
S8700 Media Server with G650, SCC1, MCC1 Media Gateways in an ATM or CSS connected port network environment with G350 and G700 Media Gateways
S8700 Media Server with G650 and G600 Media Gateways in an IP connected port network environment with G350 and G700 Media Gateways
Note: S8100 Media server will remain on Communication Manager 2.0 and it will not be supported on Communication Manager 2.1
 

Increased LSP Capacity
LSP capacity now matches H.248 media gateway capacity, providing enterprises with the option to deploy survivable LSPs to every remote branch office location. LSP capacity is increased in Release 2.1 vs. Release 2.0 as follows:

S8700 Media Server: From 50 LSP to 250 LSP
S8500 Media Server: From 50 LSP to 250 LSP
S8300B Media Server: From 10 LSP to 50 LSP
 

LSP Translation Synchronization
This feature supports the increased LSP capacity by improving the efficiency of transmitting translation file updates. A new file difference mechanism identifies changed records within the translation file and transmits only those changed records when a file synchronization occurs, resulting in a dramatic reduction in bandwidth usage.

Multinational Locations
Multinational location support is designed for Communication Manager solutions running on Linux media servers with gateways distributed across international boundaries. Communication Manager 2.1 uses Location Numbers to identify groups of gateways and IP network regions that share the same time zone, ARS routing, and other characteristics that are typically assigned geographically.

Fields that were previously associated with system parameters have been moved to a new Locations Parameters form. Each Location Parameters form correlates to a Location Code value, allowing the administrator to now specify the following for a location/country:

Companding Mode
Analog parameters (Ring Cadence, Line Transmission)
DCP Terminal parameters
Country Code for CDR (Call Detail Recording)
Recall Timing
Loss Plans

In addition, Call Detail Recording (CDR) adds new values to the data field to help identify location and destination of calls by location (country from/to, location from/to, timezone from/to). Release 2.1 also adds granular specification of Release 2 Multi-frequency Coded Signaling parameters (R2 MFC), a trunk signaling protocol commonly used in some countries.

License Enforcement Mechanism
If a system has no license installed or a license error (ie. version mis-match, serial number mis-match, license expired, etc), Communication Manager will go into a warning mode (License-Error Mode). During this mode, call processing is supported, a major alarm is declared, and a 30-day countdown timer is invoked. If the timer expires before the license error is corrected, the system enters No License Mode. In this mode, system administration is disallowed and a "LICENSE ERROR" message is shown on telephone displays when calls are initiated. Once dialing of the phone begins, the display and telephone function normally.

T.38 Fax and Modem over IP Support:
T.38 has emerged as the key standard for ensuring that VoIP capable networks can continue to support user requirements for real-time fax communications. T.38 Fax support requires CM 2.1 and the following VoIP Media Processors:

TN2302AP version 10 or higher
TN2302BP
MM760 VoIP Media Module
G700 Media Gateway
G350 Media Gateway

The media processors can be downloaded via firmware with the new functionality, which includes suppport for the ITU-T T.30 protocol. This will allow the gateway to interface with virtually any standard analog fax device. The fax bearer transmission is packetized and sent over IP (UDP) using T.38, with Communication Manager providing the T.38 signaling between gateways over an H.323 IP trunk interface. This feature will interoperate any T.38 enabled gateway, including MultiTech MultiVoIP, Modular Messaging using IP trunk interface with QSIG, and IP Office.

The Modem over IP feature will interoperate within an Avaya network. Modem rates supported include V.34, V.90, and V.92. The feature also supports TDD/TTY with US encoding (45.45 Baudot), TDD/TTY with UK encoding (50 Baudot), and STU (Secure Telephone Units).

New Extension to Cellular (Release 5.1) enhancements:

Voice Mail Avoidance: Communication Manager can now detect when the mobile phone is not answering a call and redirect it back to the enterprise voice mail rather than cellular voice mail
Originating CDR on calls: CDR records can be generated for calls originating from the mobile phone, tagged as Extension to Cellular
Enable/Disable Extension to Cellular: No longer requires security code


 
   

 

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