What's
New With This Release
Record-A-Call. Release 4.0 introduces the Record-A-Call
feature that allows users to record telephone voice conversations
to their voice mailbox. A Record-A-Call button must be programmed
on a multi-line telephone to activate the feature. A MERLIN® Messaging
System Release 4.0 or later is also required for the Record-A-Call
feature to operate.
Business
Benefits
• The MERLIN MAGIX® Integrated
System supports up to 80 lines and 200 extensions.
• Businesses can easily enhance their MERLIN
MAGIX Integrated System by adding any of a growing number of
e-business, customer service, or computer telephony integration
(CTI) applications available from Avaya and Avaya Independent
Software Vendor (ISV) partners around the world.
• Full communications capabilities via
the phone, Web, video, or e-mail.
• Always on high-speed Internet access.
• Call center support for personalized,
around-the-clock customer service.
Description:
The MERLIN MAGIX® Integrated
System supports up to 80 lines and 200 extensions. Businesses
can easily enhance their MERLIN MAGIX® Integrated System
by adding any of a growing number of e-business, customer
service, or computer telephony integration (CTI) applications
available from Avaya and Avaya Independent Software Vendor
(ISV) partners around the world, including:
- Full communications capabilities via the phone, Web,
video, or e-mail.
- Always on high-speed Internet access.
- Comprehensive messaging capabilities: including a unified
messaging application and browser based voice mail management.
- Support for wireless phones, cell phone connectivity
options provides great mobility features.
The MERLIN MAGIX Integrated
System simplifies administration and maintenance, which can
reduce operating costs. Programming is via a user-friendly,
graphical user interface (GUI)-based software application:
the Microsoft Windows-based System Programming and Maintenance
(WinSPM) software. This application provides on-screen icons
and menu choices to guide system administrators through the
administration process. WinSPM software also provides convenient
access to current system information, giving businesses a
comprehensive picture of their system and station programming,
instead of isolated and less effective features or function
screens. With WinSPM, administrators can manage multiple
MAGIX systems from an Internet connection anywhere in the
world.
Benefits
• The MERLIN MAGIX® Integrated
System supports up to 80 lines and 200 extensions.
• Businesses
can easily enhance their MERLIN MAGIX Integrated System
by adding any of a growing number of e-business, customer
service, or computer telephony integration (CTI) applications
available from Avaya and Avaya Independent Software Vendor
(ISV) partners around the world.
• Full
communications capabilities via the phone, Web, video,
or e-mail.
• Always
on high-speed Internet access.
• Call
center support for personalized, around-the-clock customer
service.
• Comprehensive
messaging capabilities including a unified messaging application
and browser based voice mail management.
• Support
for wireless phones, cell phone connectivity options provides
great mobility features.
• The
MERLIN MAGIX Integrated System simplifies administration
and maintenance, which can reduce operating costs.
• Programming
is via a user-friendly, graphical user interface (GUI)-based
software application: the Microsoft Windows-based System
Programming and Maintenance (WinSPM) software.
• This
application provides on-screen icons and menu choices to
guide system administrators through the administration
process.
• WinSPM
software also provides convenient access to current system
information, giving businesses a comprehensive picture
of their system and station programming, instead of isolated
and less effective features or function screens.
• With
WinSPM, administrators can manage multiple MAGIX systems
from an Internet connection anywhere in the world.
|
