Unified TelData Earns Avaya Business Partner 'Platinum' Status Accreditation Certification – Avaya’s nationwide client base, is experiencing improved business performance through more effective and efficient communication as a result of partnering with the fastest growing, 20-year stable, converged solutions provider – Unified TelData, Inc.

SAN FRANCISCO, Calif. (October 28, 2004) - As of November 1st, Unified TelData, Inc. (UTDI) has been officially recognized as a Platinum Certified Avaya Business Partner. This distinction confirms that UTDI’s customers, nationwide, are working with the best-qualified and most experienced people in the communications market.

According to Avaya, a leading global provider of converged voice and data networks, Unified TelData has demonstrated the ability to deliver continual service excellence according to customer expectation, i.e., minimize risk and increase return on investment while attaining a 96% customer satisfaction rate nationwide.

"Unified TelData, Inc. plays an important role in Avaya’s success and we are totally committed to working together to drive customer satisfaction," said Todd Meister, VP of Global Channel Strategy & U.S. Distribution at Avaya.

Platinum Certification is the highest level of accreditation that Avaya bestows on it’s business partner community. Platinum Business Partners are required to demonstrate proficiency in pre-sales design capabilities, as well as maintain post-sales service levels with minimum volumes among various solution areas (keeping its people current on the latest technologies). In addition, Platinum certified partners must meet high levels of customer satisfaction, as measured by independent surveys of customers. Platinum Avaya Partners also undergo a rigorous on-site service assessment audit prior to certification.

"We are extremely proud of this achievement, which was a team effort from everyone at UTDI, starting with our pre-sales engineering, management, training and account sales teams, through our post-sales customer support," said UTDI CEO Lyhn Haller. "It was this dedication to service and increasing product knowledge via certification and ongoing investments in employee training that has won us some major accounts, not only in the Bay Area, but throughout the nation, including such names as United Way, Kendall-Jackson Wine Estates, Northrup Grumman, and the City and County of San Francisco, to name a few.”

The Platinum accreditation covers Avaya's entire portfolio, including Voice-over Internet Protocol (VoIP), Unified Messaging, Remote Access, Mobility, Contact Center, and CRM.

About the Company:

Unified TelData, Inc., with offices throughout the United States was named by the San Francisco Business Times as one of the “25 Largest Telecommunications Firms Serving the Greater Bay Area” for 2001, 2002, & 2003, UTDI sells and installs voice and data systems to a broad range of customers, including Kendall-Jackson Wine Estates, American Express, France Telecom, and Sephora, as well as to a multitude of State and Federal agencies, including the City and County of San Francisco and HUD. Unified TelData, an Avaya Acclaimed Business Partner, has proven itself to be one of the most solid, reliable vendors for voice and data technology, ready to support its clients’ every need. UTDI has been providing added value to its clients for over 20 years. A full-service solutions provider, UTDI offers consultation, project management, quality installations, professional services, on-site training, technical support, financing options, and maintenance programs. UTDI is an authorized Avaya Platinum Partner, a Sprint partner, and an SBC agent. For more information about Unified TelData, Inc., visit its website at http://www.utdi.com or contact UTDI at http://info@utdi.com.

Avaya Inc., headquartered in Basking Ridge, N.J., is a leading global provider of voice and data networks that help businesses, government agencies and other institutions (including more than 90 percent of FORTUNE 500® companies) excel in the customer economy. Avaya offers Customer Relationship Management Solutions, Unified Communication Solutions, Converged Voice and Data Networks, including the company's no-compromise Avaya Enterprise-Class IP Solutions (ECLIPS), all supported by Avaya Labs. Avaya is the worldwide leader in unified messaging, messaging systems, calls centers and structured cabling systems. It is also the U.S. leader in voice communications systems. For more information about Avaya, visit its website at http://www.avaya.com.