February 27, 2009, San Francisco, CA. In today’s competitive markets, single location businesses are turning into multi-location enterprises that must have integrated communication systems in place to drive business success. This success relies on intelligent communications in an environment where 91 percent of employees work in branches; nearly 4 million branches operate globally; 58 percent of companies consider theirs to be a virtual workplace; and 80 percent of workers either move around locations or work from home.

When these branches attempt to communicate without integrated and intelligent communications, they often experience an inconsistent end-user experience, a lack of access to support staff or resources, communication that is not leveraged across sites and there is limited flexibility. Branches can also experience capabilities that reflect their size instead of their importance, local purchasing and acquisitions can result in incompatible equipment and disparate systems.

While dealing with these frustrations at the branch level, the enterprise still has high expectations for performance in order to drive business value. The branch is expected to deliver a consistent branded customer experience; higher touch personal interactions; and increased productivity. Agile communication systems must be implemented that also offer security and reliability so that the branch can grow revenue and reduce costs.

To address these challenges at the branch level, communication systems must not only meet these needs, they must also meet the customers’ wants. While the market can determine key system features, PBX capabilities are important for certain knowledge workers. At the same time, customers want low cost IP phones. Beyond these more obvious features are the streamlined workflows that are important at the enterprise level.

In addition to enhanced productivity, the branch must also have access to solutions that future proof the environment with open standards including Session Initiation Protocol (SIP) and Services Oriented Architecture (SOA). The solution must also be easy to deploy, manage and scale, yet does not require upgrading the WAN immediately.

By understanding the challenges that branch operations face every day, Avaya has the expertise to develop the Avaya Communication Manager Branch Edition. This solution is designed to deliver intelligent communications to every branch by providing rich communication collaboration and mobility capabilities to every site; offer a centrally managed, SIP-based communications platform; and will easily deploy and scale to support any size network.

As a National Avaya Platinum Business Partner, Unified TelData, Inc. (UTDi) drives its solution architecture and deployment of Avaya converged products out to their four verticals Commercial, State & Local Institutions, Federal Agencies, and Education and Healthcare to clients globally.
The company provides Intelligent Solutions for world-class communications to a broad range of customers, including AVMED, Interval International, Blue Coat, the U.S. Senate’s 450 locations nation-wide, Lockheed Martin, the US Navy, DOD, DOL, ATF and the US Congress. UTDi’s mission is to provide intelligent solutions for world-class communications that improves the quality of business for its clients, and the quality of life for its employees and the communities that they serve.  

UTDi has partnered with Avaya to offer the Avaya CM Branch Edition as the solution promises to deliver a low total cost of ownership (TCO), enhance productivity, and the latest communication advantages available today. The Avaya Branch Edition offers a low TCO as it can quickly be deployed to new locations, whether it is needed in ten or thousands of branches.

The solution also offers simple centralized management of the network, while demanding low initial costs for a full feature set. SIP-enabled applications ensure the solution is future-proof and protects the investment over the long-term. To enhance productivity, the Avaya CM Branch Edition minimizes staff workflow distribution with familiar key system features. It also distributes powerful applications to all branches to enhance collaboration. Mobile workers are completely connected to the office no matter where they are to ensure optimal performance.

By having access to the latest communication technologies, the enterprise gains significant benefits, such as unification of branding across all branches, enhanced customer experiences, the ability to leverage mobile workers, the optimization of branch networks to execute business strategies and the ability to connect branches and headquarter sites.

At the end of the day, the customer and their level of satisfaction is the key driver for all operations. UTDi is committed to making sure their clients have what they need to run their businesses successfully, with maximum efficiency and reliability. Avaya and UTDi can provide every branch with the necessary solution to create smooth operations and communications to ensure the customer experience is protected as job one.