Service Coordinator

We are a recognized leader in Telecom Unified Messaging, VoIP, and wireless mobility…LOOKING for the right person!

If you are an enthusiastic, energetic, and self-motivated person then Unified TelData is the right company for you. Join the fast paced, highly recognized world of converged voice and data professional services, and work for UTDI, an award-winning partner to telecommunication industry leaders , Avaya- Platinum, Cisco, and Nortel.

Essential Functions

	Administrative support directly to the Director of Technical Services , all department heads, and staff.
	Manage project implementation documents for service team
	Work with Service Team to schedule resources - technicians, software specialists, trainers
	Work with clients to schedule project kickoff meetings, training etc
	Act as client advocate when addressing technical issues with Telco, vendors, and service providers
	Act as Service Coordinator, on all projects between UTDI Sales and Service Teams.
	Act as primary contact for incoming service calls, create and schedule service orders
	Prepare next day technician schedule daily per technician
	Collect and process completed service orders
	Maintain timesheets and ensure accuracy of information, enter time logs in Tigerpaw
	Process returns of faulty equipment, provide documentation to Finance Director to correct client inventory
	Participate in supply requisition, coordinate with Office Administrator
	Answer phones as a primary source and provide consistent and appropriate call routing
	Dispense received faxes throughout the day
	Sort and dispense mail on a daily basis
	Must have excellent multitasking ability to coordinate multiple projects, facilitate meetings across business lines and vendors, and meet both scheduled and unscheduled deadlines.

Qualifications

	Reliability and punctuality a must!
	High school diploma or equivalent, College degree in business, or related field preferred.
	3+ years experience in Administrative Support, or Customer Service for a telecommunications company or related sales/service operation with a minimum of $2,000,000 in annual sales.
	Must be able to speak fluent English
	Demonstrated ability to effectively manage in an efficient manner.
	Excellent organizational, communication, interpersonal, and follow–up skills
	Excellent knowledge computer skills in Word, Excel.
	Ability to research and take ownership of tasks
	Outstanding analytical, organization and communication skills

Benefits

	Base salary
	Health and Dental Insurance
	401(K) Retirement Savings Plan
	Personal Time Off (PTO)
	2-week paid vacation
	Personal Time Off ( PTO)
	Career Advancement Opportunities

Become a part of our growing team in the Greater Bay Area!

If you are looking for a career and want to become part of a winning team, please email your resume and salary history to: team@utdi.com or fax it to (415) 247-6996. Due to the large number of resumes we recieve, we will only contact you directly to set up an appointment if your background is a match to our qualifications. We will keep your resume in our active file for up to six months. Prinicipals only and no recruiting or employment agencies. EOE.