Senior Systems Engineer & Software Specialist for Voice/Data

Unified TelData (UTDI), an award-winning partner to the industry leaders Altigen, AVAYA, Cisco and Nortel is looking for technicians with a “Can Do Attitude”, “Demonstrated the ability to successfully perform multiple tasks”, and who will directly contribute to a “Successful Client Experience” to join our growing company as a Systems Engineer & Software Specialist. You should have demonstrated/verifiable telephone system installation and maintenance experience with our manufacturing partners, Altigen, Avaya, Cisco or Nortel. Retired manufacturing partners technicians, part-time subcontractors are welcome. Please do not reply without prior manufacturing partners installation experience.

Detail of Responsibilities

	Installation of Altigen, Avaya, Cisco, or Nortel Telecommunication Systems.
	Perform MAC activities and complex program changes on manufacturing partners telephone and voicemail systems.
	Install, test and turn-up complex voice, data, voicemail, call center and unified messaging systems.
	Install or extend Telco circuits (T1, FR, ISDN, ATM, DSL, etc.) at customer sites.
	Excellent customer communication and interface.
	Work with Altigen, Avaya, Cisco and Nortel Technical Support personnel in troubleshooting complex problems.
	Administrative record keeping (service orders, time logs, DOA, RMA, etc.).
	Interface with Local Exchange Carrier technicians and support personnel to ensure 100% functional service of UTDI equipment/services.
	Attend certification training in house or off premises for certification in Altigen, Avaya, Cisco, and Nortel product/equipment.
	This is a Field Technician job requiring own vehicle and a clean DMV record. Travel required and mileage reimbursement is offered.

Job Experience

Solid experience installing one of the following: Altigen, Avaya, Cisco, or Nortel telephone, voice mail and complex voice/data and unified messaging Systems. Prefer someone with experience installing either Avaya or Nortel products. Must have a minimum of 3 to 5 years Manufacturing Partners voice/data communication technical experience in a customer environment. Proven ability to diagnose/troubleshoot on various technologies. Call Center capability and IVR experience a plus. Looking for someone who has demonstrated high customer service skills and believes in truly “satisfying the customer requirements!” Must be willing to be part of a 24-7 operation, want to become part of a growing team and have a strong team commitment, be reliable, demonstrate flexibility, and have an understanding of dispatch protocols.

Qualifications

	College Degree preferred. High School degree required. AA degree or Vocational Technical Training Certification will be considered based on experience.
	Minimum 3-5 years of Manufacturing Partners voice/data communication technical experience required.
	Altigen, Cisco, and Nortel Technical Training Certificate preferred, and Avaya Technical Training Certificate Required (will consider waiving this requirement based on number of years of Avaya installation experience).
	Experience with High Cap (T1, ISDN PRI, 56K Frame Relay) preferred.
	Excellent Customer Service and Communication skills required.
	Proficiency with computers to include Word and Excel required.

Benefits

	Compensation is extremely competitive and is based on years of successful manufacturing partners installation experience.
	Complete Health and Dental Insurance
	401(K)
	Personal Time Off (PTO)
	2 Weeks Vacation

If you want to become part of a growing and winning team, please email:(team@utdi.com) your resume and salary history to us, or you can fax it to us at: (415) 247-6996. You will only hear from us in 7-10 business days if your qualifications are match. We will keep your resume in our active file for six months. Thank you for your interest in UTDI. EOE.